Is Google Hiding Your Reviews? How To Recover Them

The other day, we stumbled upon something that I think every local business will find useful.
Recently, we started to gather reviews for our digital marketing agency to try and help our Google Business Profile.
A couple of customers left us great reviews, but a few days later, they disappeared from our profile.
We immediately went to Google with the issue, and they assisted us in restoring not only the two reviews in question, but 9 additional reviews that were "invisible" prior to us contacting them.
Here's the full video on how we did it:

A Bit of Background

Back in 2020, Google treated reviews very differently during the pandemic.
Thousands of reviews were temporarily removed to prevent people from leaving reviews that could have been unfair. This is because many businesses had to close early, or not deliver the same level of service due to the pandemic.
Naturally, many businesses simply could not update their Google Business Profiles to reflect the unpredictability of those times.
Google felt it was in their best interest to heavily police reviews during this time.
Unfortunately for us, this mean letting almost no reviews get through for our business.
Honestly? We gave up for a while.
That is, until we tried the method above.

How to Recover Hidden Reviews

This is a very simple process to follow and takes about 5 - 10 minutes.
1. Go to your Google Business Profile's management screen. Typically this is done by typing in your business name, or heading to your Google Business Profile dashboard.
2. Once there, click "Help & Support"

Google Business Profile interface showing

3. Scroll to the bottom and select the "Contact Us" button.
4. Describe your issue ("My GBP reviews are missing"), and fill out the rest of the information to the best of your ability. 

5 . After a successful submission, this will start an email conversation between you and Google.
6. Be sure to monitor this email and reply to it / follow up if they are not being responsive.
7. Eventually, they should get back with you on whether they will restore your Google Reviews or not. If they don't violate policy, they should!

We were able to get 9 additional five star reviews with this method. I'm hoping you can get a similar result!
Also check out: How to Get More Google Reviews Fast

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